Get involved Fundraise for us Our supporter promise Doctors of the World’s supporters are incredibly important to the work we do. Every donation, big or small, makes a difference. Without your support, we would not be able to help vulnerable people in the UK and abroad to access vital healthcare services. Our promise We will never sell or share your personal information with third parties for the purpose of fundraising or marketing. Your information will be treated in a safe, secure and confidential manner at Doctors of the World. If you express you want to be contacted in a certain way, we will make sure that your wishes are kept. We will be clear about who we are and the work we do. We commit to be honest and transparent at all times, and to be accountable to our supporters, our staff, our partners and the people we help through our programmes. You can find more information on where your money goes here. We will keep you updated with how your donation has supported our work. We are registered with the Fundraising Regulator and adhere to their Code of Fundraising Practice, and we make sure that all fundraisers, volunteers and third parties working with us to raise funds do so as well. How we fundraise Doctors of the World raises funds from individuals in many ways: through email, telephone, face to face, mail, events and SMS. Sometimes we employ external agencies to fundraise on our behalf, to help us reach a wider audience and when it is cost-effective for us. If you have any query about our fundraising at all, please call our Fundraising Team on 020 7167 5789 or email: [email protected]. Telephone Fundraising We use the telephone to engage better with our supporters. We use it to welcome new donors and thank them for supporting us. We also use it to raise funds for our programmes. We will contact you on the phone only if you have previously given your consent to be contacted. If we have asked for a donation or an increase of your regular gift, and before they confirm your gift, our fundraisers will tell you if they are engaged by an agency, how much the agency will be paid and how much Doctors of the World expects to raise from the campaign. Feedback and Complaints If you have any concerns about the way we fundraise or the conduct of someone representing Doctors of the World, please contact our Fundraising Team on 020 7167 5789 or email: [email protected]. We take your feedback seriously and we aim at addressing your concern within two weeks of receipt.